Most products have a 2-year factory warranty. In some cases it may be longer. However, in most cases the warranty is provided by the store where the product was purchased. It does not matter if it is a physical store or an online store. This store is legally responsible for providing the warranty. 


In some cases, however, the store may refer you to us. If possible, a product will be repaired. If the warranty conditions are met, these repairs will be performed free of charge during the warranty period. If the product cannot be repaired, a new product will be sent to you free of charge.