If the product you ordered does not meet your expectation (wrongly delivered/ordered), we kindly ask you to submit a warranty request.


After you log in to site where you bought the product for example:


Tristar: https://www.tristar.eu/en-gb/

Princess: https://www.princesshome.eu/en-gb/

MT Logic: https://www.mtlogic.com/en-gb/

Smartwares: https://www.smartwares.eu/en-gb/


Smart Service Center: https://smart-servicecenter.eu/en-gb/

Byron: https://www.chbyron.eu/


Go to 'My account', 'My return & warranty requests' and then click 'Start return or warranty request'. You will also find a video clip on how to fill in this form ('instruction video: Return application').


If you have, fill in the item number of the received part


Instead of the Proof of Purchase you may upload/attach a picture of the part


If you have filled in the required fields (indicated with a *) you can complete the request by clicking on 'Complete RMA request'. You will now receive an RMA number. With this number in the subject line you will be automatically informed by email about the status of your request. Please do not send anything back without our agreement.


See the prints below as an example.