Warranty & repairs

My product arrived damaged. What do I do?
Controleer altijd of de verpakking is geopend. Als je niet tevreden bent met de staat van het pakket wanneer je het ontvangt, accepteer het dan niet en vraa...
Fri, 18 Nov, 2022 at 3:53 PM
Wrong spare part delivered OR I ordered the wrong spare part
If the product you ordered does not meet your expectation (wrongly delivered/ordered), we kindly ask you to submit a warranty request. After you log in ...
Fri, 25 Mar, 2022 at 2:42 PM
Warranty exceptions
Glass accessories, batteries and light bulbs do not come with a warranty (but light fittings do).
Mon, 7 Mar, 2022 at 1:34 PM
The product doesn't work. What do I do?
Step 1: Can you fix the problem yourself? Always look at the frequently asked questions or the product manual first.  You can find this information ...
Mon, 21 Feb, 2022 at 2:14 PM
How to fill out the UPS shipping information?
Dear Sir or Madam, thank you for your e-mail. Enclosed you will find the explanation for filling in the UPS shipping information Please ente...
Wed, 14 Jul, 2021 at 11:55 AM
Return of accessories and spare parts
After receiving your order, you have 14 days to exchange or return it.  We would like to ask you to report your return before sending it back to us.  You ...
Mon, 8 Nov, 2021 at 3:50 PM
How to pack your return shipment
As a customer, you are responsible for packing the return shipment properly for proper protection during transport.  We have listed a number of recommen...
Mon, 8 Nov, 2021 at 3:00 PM