Order

iDeal
More than 80% of our customers use iDeal to make payments.  You can use iDeal to make payments free of charge if you use the online banking services of the...
Mon, 8 Nov, 2021 at 3:15 PM
Credit card (Visa/Mastercard)
If you choose to pay with your Visa card or your MasterCard, you are sent to Ingenico’s secure payment environment after completion of the order process. ...
Mon, 8 Nov, 2021 at 3:12 PM
PayPal
PayPal allows you to make online payments very easily.  You do not have to enter your bank details or credit card number.  With PayPal, you only require a...
Mon, 8 Nov, 2021 at 3:18 PM
Costs and time for delivery
Country Delivery costs Delivery time United Kingdom £6,00 4 - 6 working days Austria € 3.50 3 - 5 working days Belgium € 0.00 2 - 4 work...
Mon, 8 Nov, 2021 at 3:22 PM
Track & trace
Once your package has left our warehouse, you can follow it's progress via the track & trace service offered by our delivery service, DHL Parcel.  ...
Mon, 7 Mar, 2022 at 1:22 PM
Invoice
You can find your invoice on the website where you have ordered your spare part(s). For the Brand Princess this is https://www.princesshome.eu/en-gb  F...
Wed, 10 Nov, 2021 at 10:55 AM
Where can I see if my order has been processed?
You can find your spare part order on the service site. https://www.princesshome.eu https://www.tristar.eu https://www.mtlogic.com https://smart-serv...
Wed, 10 Nov, 2021 at 10:57 AM
Can I cancel my order?
An order can only be cancelled if you contact us by telephone on the same working day as the order was placed. If you place an order in the evening, there i...
Thu, 17 Sep, 2020 at 11:30 AM
How to order accessories and spare parts
On our website, you will find all products with available accessories and spare parts of our range. However, only the accessories and spare parts can be ord...
Mon, 8 Nov, 2021 at 3:05 PM