We're very sorry read that your coffee machine no longer works as you believe it should be. In most cases, this problem occurs if the device is not descaled monthly or not properly.


  1. Buy a special descaling liquid for coffee machines, dilute the solution according to the manufacturer's instructions and pour the mixture into the water tank.
  2. Never clean the device with vinegar.
  3. Make sure there is no capsule in the device.
  4. Place a large bowl under the dispenser to collect the diluted descaling solution and lime residue.
  5. Fill the water tank to the maximum mark with a mixture of water and descaling solution, making sure the solution is completely dissolved.
  6. Press the large-cup button to run the water with the descaling solution through the machine as you normally brew coffee. Repeat several times until the water tank is completely empty.
  7. Repeat this process and run another reservoir with a mixture of water and descaling solution through the machine.
  8. Repeat this process and rinse the internal circuit with a reservoir full of fresh water (without the descaling solution). This will ensure that the internal circuit is completely cleaned.


Damage caused by you descaling the appliance incorrectly or not at all is not covered by the warranty. Descale the appliance monthly, otherwise the coffee machine will suffer permanent and irreparable damage.