Step 1

Step 2

  • Enter the item number.

    The site will give you a suggestion. If it is correct, click on it and you can add the item to your warranty request using the orange button 'Add product to your request'.

Step 3
  • Fill in the required information to complete the request
  • Unless a product was purchased directly from Smartwares (e.g., spare parts), you don't need to enter an invoice number. In this case, use '00000'.

You will receive a confirmation of your request by mail. In the subject of the mail you will find the RMA number, with this number the warranty request is known to us.